FAQ

Top Questions

  • What is sole agency?

    A-Z service. Importation, registration and distribution of your products done all by us, to be distributed throughout Indonesian markets.

  • What is E-commerce solution?

    An end-to-end solution for brands to do e-commerce business. Those services include official store management, customer service management, supply chain management & e-fulfillment.

  • What is digital marketing?

    We handle your social media campaigns and marketing. We plan your social campaigns, optimize advertisements, manage your social media, produce content, set up KOLs and report all of our results and statistics back to you every week.

  • Who is SAMB?

    PT SAMB (Sarana Abadi Makmur Bersama) is a distributor and logistics company specializing in Modern Trade (MT) Channels for fast moving consumers goods (FMCG) category in Jakarta Greater Area.

  • About E-commerce Solution

  • What is E-commerce solution?

    An end-to-end solution for brands to do e-commerce business. Those services include online store management, online marketing and campaign management, customer relationship management, inventory management and order fulfillment.

  • How does E-fulfillment?

    E-fulfillment consists of receiving and storing inventory, processing orders, picking and packing items, shipping orders to their final destination, and facilitating ecommerce returns.

  • How does Forstok help with E-commerce Solution?

    With a multi tab appearance that displays all chats of customers, our admins can easily monitor all incoming messages from customers.

  • About Sole Agency

  • What is sole agency?

    A and Z services. We import, register, sell and distribute your products on all relevant channel across the nation

  • How does sole agency work?

    By trusting us with your brand, we will handle imports, registration, marketing and distribution of your brand’s products. All products will be stored in our warehouses and transportation will all be handled by our professional logistics team.

  • What is the differences between E-Commerce solution and Sole Agency?

    In both instances, we buy your products and sell them using our way. However, Sole agent uses traditional methods of marketing. E-commerce solution uses a more modern way of marketing, using online stores. Both services are similiar but different in a way.

  • About Digital Marketing

  • What is digital marketing?

    We handle your social media campaigns and marketing. We plan your social campaigns, optimize advertisements, manage your social media, produce content, set up KOLs and report all of our results and statistics back to you
    every week.

  • What does digital marketing do?

    We manage your social media in order to increase views and sales of your brand . Your brand’s social media is handled by our highly trained team and you will recieve a weekly report of your account.

  • What is the differences between digital marketing and E-Commerce solution?

    In digital marketing we only handle your social media, marekting your products through campaigns, advertisements and content creating. In E-commerce solution, we handle your online shop, front end and back end. From the online shop till the delivery of products to the customer’s hands, however, we do not have access to your social media accounts.

  • About SAMB

  • Who is SAMB?

    PT SAMB (Sarana Abadi Makmur Bersama) is a distributor and logistics company specializing in Modern Trade (MT) Channels and fast moving consumers goods (FMCG) within Jabodetabek.

  • Who is in SAMB group?

    PT.Sarana Abadi Makmur Bersama (Modern Trade Distribution Specialist), PT.Aladdin Sarana Indonesia (E-Commerce Specialist), PT.Okurimono Indonesia (Property Management), PT.Boga Makmur Gracia (F&B Manufacturer).

  • Where are the SAMB companies located?

    SAMB has warehouses all over Jabodetabek, however their head quarters are in Jakarta. (Address and google maps).

  • About System

  • What is Forstok?

    Forstok is a cloud-based multichannel selling platform that automates multi-channel retail business to boost sales. 1-click integration to more than 20 partners from marketplaces, e-commerce websites, Forstok helps you to simplify multi-channel business operations.

  • What is Javelin?

    Javelin is a state of the art Ware house management system which is integrated unto all our warehouses. It keeps track of each and every products from every brand, from the location till the quantity. It also streamlines the process of stocking, packaging and delivery of items.